Everything you need to know about our returns and exchange policy.

<p id="isPasted" style="box-sizing: inherit; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: none !important; color: rgb(59, 97, 69); font-family: Slate, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Is your TSC order not quite what you had in mind? That&apos;s okay! We can organise either an exchange, store credit or refund for you, just a few things to note:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Items purchased that are not marked as final sale and are discounted less than 30%, can be exchanged or returned within 30 days from delivery, providing the exchanged/ returned items are in unused and clean, saleable condition with packaging and tags attached</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Items discounted 30% or more can be returned for store credit only</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Sale products marked &quot;Final Sale&quot; are not eligible for a refund, exchange or store credit</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">The Somewhere Co. does not accept returns or exchanges on end-of-season or final clearance items or earrings for hygiene reasons</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Items being exchanged/ returned must be in unused and clean, saleable condition with packaging and tags attached</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Refunds (that are eligible) will be processed back to the original payment method within 3-5 business days</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Shipping for the return/exchange is at the customer&apos;s own cost unless the item is faulty.&#xA0;See our page for <a href="https://uk.help.thesomewhereco.com/en-US/faulty-items-and-our-warranty-278985">Faulty Items &amp; Warranty</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">We recommend sending your items back with registered post and tracking as we will not be able to process the exchange/ refund if the item goes missing in transit</li></ul><p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Slate, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: rgb(59, 97, 69); background-color: rgb(255, 255, 255);">Your refund will be made to the original form of payment, excluding the original cost of the shipping. In the event you were eligible for free shipping on your original order and you wish to return an item/s which will bring the total order value back under the free shipping threshold (<span style="box-sizing: inherit; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; background-color: rgb(255, 255, 255);">&#xA3;100), the shipping cost (<span style="box-sizing: inherit; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; background-color: rgb(255, 255, 255);">&#xA3;4.95 for standard and&#xA0;<span style="box-sizing: inherit; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; background-color: rgb(255, 255, 255); float: none;">&#xA3;14.95 for express)&#xA0;will be deducted from the refund.For any exchanges, once we have received your item/items back at our warehouse and it has passed our quality control checks, we would be more than happy to process your exchange. At this point a&#xA0;<span style="box-sizing: inherit; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; background-color: rgb(255, 255, 255);">&#xA3;4.95&#xA0;invoice will be sent to you, this is to cover the shipping of getting the 2nd item out to you.&#xA0;Inside your return, please include your name, order number and preferred refund, exchange or store credit. Please ship the item you&apos;re returning or exchanging here:&#xA0; The Somewhere CoC/O PBS Warehousing Ltd &#xA0;Unit 8, Corsham Commercial CentrePotley LaneCorshamSN13 9RH If you have any further questions, please send us an email to <a href="mailto:help@thesomewhereco.com">help@thesomewhereco.com</a> and our our Customer Service superstars will be able to assist!

Change of Mind Returns & Exchanges

We offer a 3-month warranty on TSC items. If there's a fault with your product, please send us an email with your order number as well as all the details including photos. Please email us at: help@thesomewhereco.com  If your item is within our warran

We offer a 3-month warranty on TSC items. If there&apos;s a fault with your product, please send us an email with your order number as well as all the details including photos.&#xA0;Please email us at: <a href="mailto:help@thesomewhereco.com"></a><a href="mailto:help@thesomewhereco.com">help@thesomewhereco.com</a> &#xA0; If your item is within our warranty timeframe, you have proof of purchase and the item is deemed faulty, we will organise either a replacement part if possible, a full replacement of the item or a refund if you prefer.&#xA0;Please note, refunds will only be processed back to the original payment method used. If you used a gift card, the funds will be returned to the gift card.&#xA0; If your item was a gift, we do require as much information as possible e.g. A receipt or proof of purchase, order number, or name of the person who placed the order. We may not be able to help you if we don&apos;t have this information, but we will do our best.&#xA0;If your item was purchased from a stockist of The Somewhere Co, they will take care of your exchange / refund. Please reach out to them directly.&#xA0;Thanks for your patience while we get this fixed up for you!&#xA0;

Faulty Items and our Warranty

Oh no - something has happened to your TSC item and you need a spare part - we get it!. You can find replacement Water Bottle Lids and Silicone Bases, along with Satchel and Picnic Rug Straps online for purchase anytime. If you're chasing any other s

Oh no - something has happened to your TSC item and you need a spare part - we get it! You can find replacement Water Bottle Lids and Silicone Bases, along with Satchel and Picnic Rug Straps online for purchase anytime.&#xA0; If you&apos;re chasing any other spare part or if&#xA0;your item is faulty and in our 3 month warranty period, please email us at <a href="mailto:help@thesomewhereco.com">help@thesomewhereco.com</a> with a photo of the item you are looking for, plus your original order number.&#xA0;We would love to see if we can sort this out for you!&#xA0;

TSC Spare Parts

How can we help? If you reach us outside of hours, we will come back to you as soon as we can ✨

Need some help? Send us an email, we would love hear from you!

The Somewhere Co UK

All the details on returns, exchanges & faulty items

Returns, Exchanges and Faulty Items

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